a customer-oriented hilversum
how can we make that happen?
let’s find out for ourselves!
Hilversum’s City Council wants to provide the very best services for its citizens. The civil servants responsible for the services will need to take a leading role.
A customer-oriented way of working makes far-reaching demands on the whole organization, and especially on the competences and attitudes of its staff.
Tinker launched an implementation campaign, with a two-day conference, a coaching agency and a big party.